Flexible activation
Activate continuously, outside office hours, during peak times, or after a set number of rings.
Your practice answers every call — even when you can't.
The intelligent voice assistant that automatically handles up to 80% of your incoming calls, 24/7.
the problem
Missed calls are costing you patients.
Every day, dozens of calls go unanswered in your practice. During peak hours - Monday mornings, lunch breaks - your staff is overwhelmed. The result: frustrated patients who look elsewhere.
Even with online booking, many patients still prefer to call. It's a flow you can't afford to ignore.
our solution
60–80%
of calls handled automatically
300
calls/day managed effortlessly
0
missed calls since activation
key features
Everything your practice needs.
audio demo
Listen to the assistant in action.
Discover what happens when a patient calls your practice. A natural voice, a smooth conversation, an appointment booked in seconds.
how it works
Simple to set up, powerful every day.
01
A patient calls
The call is answered immediately, even outside office hours.
02
The assistant identifies the need
It detects the language and understands the request: appointment, info, or emergency.
03
The appointment is booked
It books directly in your Doctena agenda based on your real-time availability.
04
You receive a summary
A clear summary of each call: request, action taken, follow-up needed.
trusted by practitioners
Join thousands of practitioners.
By having the Virtual Assistant ask targeted questions, the return calls from our team have become more efficient and structured. Patients now receive an answer via phone even after opening hours.
doctena pro ecosystem
Better together.
The Virtual Assistant integrates seamlessly with other Doctena Pro tools for complete practice management.
Online agenda
Customisable online agenda with practitioner sync and real-time availability management.
Explore the agenda
Patient Portal
Online booking portal for your patients. Increased visibility and reputation through reviews.
Explore Patient PortalDoctena Virtual Assistant
+89€/month
- First 100 call minutes included
- Additional minutes at a fixed rate
- No installation fees
- Direct integration with Doctena Pro
- Guided onboarding and setup
faq
Your questions, answered.
What is Doctena's AI phone assistant?
Doctena's Virtual Assistant is an automated medical answering solution that handles practice calls 24/7. Unlike traditional telesecretaries, it integrates directly into Doctena Pro calendars and books appointments in real time without human intervention. It provides professional phone reception, detects caller language automatically, and follows practice-defined rules.
How does the Virtual Assistant manage incoming calls on a daily basis?
When patients call, the AI assistant identifies requests, books appointments directly in calendars, answers common questions like opening hours, asks follow-up questions when needed, and transfers calls to staff if required. Practices choose activation timing: continuously, outside hours, during peak times, or after unanswered rings.
Can the call assistant help prioritize patient requests?
Yes. Call handling rules set up in Doctena Pro allow the assistant to ask about visit reasons, direct callers to appropriate appointment types, guide urgent cases per emergency protocols, and provide specific instructions for certain keywords. The assistant follows practice rules without making medical decisions.
Is the Virtual Assistant suitable for general practitioners and health professionals?
Yes. Designed for general practitioners, specialists, dentists, physiotherapists, and other healthcare professionals, it reduces consultation interruptions, prevents front desk overload, improves accessibility, and provides consistent professional phone experiences — even for practices handling several hundred daily calls.
Is the assistant secure and GDPR compliant?
Yes. The AI call assistant is fully GDPR compliant, uses encrypted connections, and relies on secure European hosting. Patient data and call logs follow strictest medical data security standards.
How much does the Doctena Virtual Assistant cost?
Available at 89 € monthly as a Doctena Pro add-on with no installation fees during launch. First 100 call minutes included; additional minutes billed at fixed rates.